Faq
All the information that you need with our answer to the frequest questions:
Check-In/Check-out Time
Reception is located at the Hotel La Scaletta, same street at the N. 13 black, opposite to the Florence Old Bridge B&B, it’s open everyday from 07.00 a.m. to 10.00 p.m. during the night there’ll be the porter.
Check-in is from 03.00 p.m
Check-out is at 11.00 a.m.
The rates showed are per person or per room?
Rates showed in our web site are per room and includes VAT.
Do I have to pay a deposit at the moment of the reservation?
At the moment of the reservation we’ll ask you credit card details as guarantee. The payment of the stay will be done at your arrival.
You’ll pay in advance only choosing the prepaid and not refundable rate.
Do you accept credit cards?
Yes, we do. We accept VISA, MASTERCARD e AMERICAN EXPRESS
Do you have an internet connection?
Yes, we have Wi-Fi connection available and free of charge in all the B&B, you’ll find the password in your room.
Is there a deposit for bags?
Yes, we have a deposit, located at the Hotel La Scaletta (where the reception is), for bags free of charge that will be at your disposal on the arrival and departure day.
Are you particular times to come back in the evening?
No, there isn't. At your arrival we’ll give you the key card that you can keep with you during your stay and be completely independent.
Where can I park my car?
Our B&B has not a private parking but we have an agreement with 2 garages: one garage with valet parking service open from 08.00 a.m. until Midnight (except Sundays and Mondays when it close at 08.00 p.m.), the price is between 30 and 35 Euro for 24h (luxury car, van and minivan has a different rate), the second one located about 200 mt walk from the B&B that costs about 29/32 Euro.
Reservation is not required but suggested, for more information ask the reception staff.
How can I reach the B&B if I come by train?
You’ll find the information to reach us in
Location
How can I reach the B&B if I come by car?
You’ll find the information to reach us in
Location
What is included in the room rate?
- Rooms
- Linens
- Individual set of Towels
- Hair dryer
- Air Conditioning/Heating
- Wi-Fi Connection free of Charge
- Safe
- City Maps
- Deposit for Bags
City Tax of 5,50 Euro per person per day is not included in the room rate. It’ll be add at the total amount of the stay and will be paid in Cash at the arrival.
Are dogs/pets allowed?
We are sorry but our structure does not accept pets.
Can I smoke in the room?
I’m sorry to inform you that all our rooms are No Smoking.
Does my 3 years old child pay for the stay?
Children under 3 years old sleep free of charge in the baby cot available on request or in the existing beds.
How can I cancel my reservation?
All the cancellation must be received by email at the following address
info@florenceoldbridge.com
If cancelled up to 3 days before the arrival date no fee will be charged. If cancelled or modified later the amount of the 1st night will be charged as penalty fee.
In case of no show the amount of the 1st night will be charged as penalty fee.
